Oracle 1Z0-1064-21 pass test : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is required for every DCS instance
B) is real time
C) also synchronizes userIDs and passwords between DCS and Engagement Cloud
D) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

2. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A) Create several personalized searches and create them to each other.
B) Create a new search through the application composer.
C) Grant the agent Administrator permissions to addnew search filters.
D) Add fields from the advanced search functionality.

3. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) Users have not been given the "Knowledge Analyst" role.
B) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
C) The Base Locale for the articles has not been enabled in the correct language.
D) The User Group selected for authoring articles has been set to 'External".

4. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 1,3,2,4
B) 2,4,3,1
C) 1,2,3,4
D) 3,2,4,1

5. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A) The queue defined in the first evaluated rule is always assigned to the service request.
B) An error will occur; no queue is assigned to the service request.
C) The queue defined by default is the one assigned to the servicerequest.
D) The service request assignment will be unpredictable.

Solutions: