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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Omnichannel Communications | 15% | - Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration |
| Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization |
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions |
| Service Request Management | 25% | - SR categories, assignment rules and routing - SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements |
| Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
- B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
Correct Answer: B 🗳️
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is enabled by default.
- B. It is searchable by date range, username, event type, event severity, and event duration.
- C. It is available only to authorized administrators.
- D. It allows users to save searches for later reuse.
- E. It is exportable to Excel.
Correct Answer: A,D 🗳️
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is a visual development tool for creating applications in VBCS.
- B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- D. VBCS is a visual development tool for creating applications in DCS.
Correct Answer: B,D 🗳️
Which two keyboard shortcuts can be modified?
- A. Save and Close
- B. Create Service Request
- C. Save and Continue
- D. OK
- E. Cancel
Correct Answer: B,D 🗳️
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. DCS application can be embedded in other sites.
- B. Only one version of a DCS application can be active in production at any time.
- C. Many DCS applications can be active in production at the same time.
- D. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
Correct Answer: A,B,D 🗳️
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