What is the duration of the 6210 Exam
- Format: Multiple choices, multiple answers
- Passing Score 68%
- Number of Questions: 65
- Length of Examination: 90 minutes
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Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Preparation | 20% | - Pre-installation requirements and planning - Architecture and components overview - Network and telephony prerequisites |
| Topic 2: System Configuration | 30% | - User, agent, and skill management - High availability and switchover configuration - Contact Center Manager Server (CCMS) configuration - Orchestration Designer application setup |
| Topic 3: Troubleshooting and Maintenance | 10% | - Common installation and configuration issues - Log analysis and service monitoring - Post-implementation maintenance tasks |
| Topic 4: Installation Process | 25% | - Media Server and Communication Manager integration - Avaya Aura Contact Center core components installation - Agent workstation software setup |
| Topic 5: Validation and Testing | 15% | - Performance and redundancy validation - Call flow and routing testing - System functionality verification |
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