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Major Objectives of This Test
The Avaya 7392X exam focuses on how trained and proficient you are in working with the ABCs of the Aura Call Center Elite platform. This demonstrates your efficiency in assigning key responsibilities to the right agent, which include collecting queuing, and delivering essential voice work items. Additionally, it polishes your decision-making skills so you can create a notable judgment in choosing the agent who will handle tasks ― whether it’s the first available employee, the least busy personnel, or the one with the best skills in relation to the customer’s needs. This is very important, most especially among Avaya Aura Communication Managers, so they can provide utmost service and support.
For more info about Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
Avaya 7392X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - Operational Support
|
| Testing and Validation | - Implementation Verification
|
| Call Center Elite Configuration | - Call Routing and Vectoring
|
| Solution Planning and Design | - Customer Requirements Analysis
|
| Installation and Deployment | - Platform Installation
|
| System Integration | - Avaya Aura Integration
|
Amanda 
Wade 
Colin 
Clark 
Ella 
Lucien 
Gustave 
Sabrina 
Cliff 
Hyman 
Prudence 
