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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Code list Restrictions
B) Page layouts
C) Language Adaptation
D) Mash-ups

2. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) Live activity pane
B) CTI Client adapter
C) CTI desktop client
D) CTI client server

3. For registered products, counter readings are recorded in which of the following facets?

A) Maintenance plans
B) Items
C) Measurement
D) Measurement logs

4. How do you create an assignment for a service technician in SAP Service Cloud?

A) Use SAP Multi-resource Scheduling
B) Use a time report
C) Use the Resource Scheduler
D) Use a ticket routing rule

5. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Copy the access right from a business user who already has access to the work center view
B) Assign the business user to the organizational structure.
C) Create a business role that has access to the work center view and assign it to the business user
D) Use business scoping to activate the work center containing the view

Solutions: