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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key ITIL Functions and Roles | - Technical management - Application management - Service desk |
| Topic 2: ITIL Service Lifecycle | - Service Transition
|
| Topic 3: Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welche vier Gründe sprechen für die Überwachung und Messung eines Mehrwerts für das Unternehmen?
A) Bestätigen; Direkte; Rechtfertigen; Eingreifen
B) Bewerten; Direkte; Rechtfertigen; Verbessern
C) Bewerten; Diagnostizieren; Rechtfertigen; Eingreifen
D) Validieren; Direkte; Rechtfertigen; Verbessern
2. Wofür wird ein RACI-Modell verwendet?
A) Leistungsanalyse
B) Überwachungsdienste
C) Konfigurationselemente aufzeichnen
D) Rollen und Verantwortlichkeiten definieren
3. Welche der folgenden Aussagen ist korrekt?
A) Prozessverantwortliche und Dienstverantwortliche sind nicht in derselben Organisation erforderlich
B) Service-Eigentümer sind für das Service-Management genauso wichtig wie Prozess-Eigentümer
C) Prozessverantwortliche sind für das Service-Management wichtiger als Service-Verantwortliche
D) Service-Eigentümer sind für das Service-Management wichtiger als Prozess-Eigentümer
4. Wie oft sollte jede Phase des PDCA-Zyklus (Plan, Do, Check, Act) besucht werden?
A) Es sollte einen einzelnen Plan geben, und der Do-Check-Act-Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
B) Es sollte ein einziger Plan und eine einzige Maßnahme geben, und anschließend sollten Check und Act mehrmals ausgeführt werden, um die kontinuierliche Verbesserung zu implementieren
C) Jede Stufe sollte einmal in der Reihenfolge Plan-Do-Check-Act durchgeführt werden
D) Der gesamte Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
5. Was ist die Definition eines Alarms?
A) Ein Auditbericht, der Bereiche angibt, in denen die IT nicht den vereinbarten Verfahren entspricht
B) Eine Fehlermeldung an den Benutzer einer Anwendung
C) Eine Warnung, dass ein Schwellenwert erreicht wurde oder sich etwas geändert hat
D) Ein Vorfallstyp
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
