C_C4H510_21 Exam Certification Details:
| Sample Questions: | SAP C_C4H510_21 Exam Sample Question |
| Languages: | English |
| Duration: | 180 mins |
| Exam: | 80 questions |
| Cut Score: | 65% |
| Level: | Associate |
SAP C_C4H510_21 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Personalization and Extensibility 8% - 12% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Reporting 8% - 12% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Contracts and Ticket Hierarchy < 8% | Explain Contracts & Case Management in Service Tickets. |
| User Management < 8% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
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SAP C_C4H510_21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Processes | - Workflow and automation - Service request handling - Ticket and case management |
| SAP Service Cloud Overview | - Core business scenarios in customer service - Solution architecture and positioning |
| Integration and Extensibility | - Extensibility framework overview - Integration with SAP ERP and other systems |
| System Configuration and Administration | - User and role management - Business configuration setup |
| Interaction Center and Omnichannel | - Customer interaction handling - Channel integration concepts |
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