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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Customer Experience Portfolio Overview | 20% | - SAP Commerce Cloud - SAP Sales Cloud - SAP Customer Data Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys |
| Topic 2: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Topic 3: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 4: Customer Data and Governance | 15% | - Data analytics and insights - Compliance and data privacy - Customer data management and identity |
| Topic 5: Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Solution deployment and operations - Performance and scalability |
| Topic 6: Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - Extensibility options and best practices - SAP Integration Suite |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.
- A. Create
- B. Close
- C. Get
- D. Validate
Correct Answer: A,C 🗳️
Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.
- A. Emarsys Scripting Language
- B. Personalization rules
- C. Block targeting
- D. Manage optional content
- E. Predict recommendation settings
Correct Answer: A,B,D 🗳️
Which of the following definitions describes an extension in SAP Commerce Cloud?
- A. It is a personalization option that enhances the SAP Commerce Cloud standard logic.
- B. It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
- C. It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
- D. It is a side-by-side app integrated within the SAP Commerce Cloud core component.
Correct Answer: B 🗳️
Which of the following can you use to explore released APIs?
- A. SAP Integration Suite
- B. SAP Application Interface Framework
- C. SAP Business Accelerator Hub
Correct Answer: C 🗳️
What can be maintained and customized for a Lead in SAP Sales Cloud?
- A. Temperature and Origin
- B. Qualification and Temperature
- C. Status and Qualification
- D. Status and Origin
Correct Answer: C 🗳️
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