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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 2: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Topic 3: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Topic 4: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 5: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?
- A. Ensure the physical security of the sites
- B. Ensure the plan is tested
- C. Ensure the availability of data
- D. Ensure the plan is clear and concise
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?
- A. Monitoring and event management
- B. Service validation and testing
- C. Risk management
- D. Problem management
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?
- A. Establish automated controls to ensure compliance with security policies
- B. Ask business unit managers to define their units' risk capacity and appetite
- C. Empower employees to mitigate risks associated with routine operational tasks
- D. Ensure the governing body owns risks that present an existential threat
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?
- A. Delay all releases until a monthly governance meeting
- B. Apply the same approval path to every change
- C. Use change models with different controls based on risk
- D. Reject continuous delivery for all regulated services
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?
- A. Digital product
- B. Digital technology
- C. IT transformation
- D. High velocity IT
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
Deirdre 
Susie 
Joseph 
Taylor 
Howar 
Amanda 
Theodore 
Gail 
Heather 
Winston 
Lucien 
June 
Sheila 
