Ability to Apply Management of Organizational Changes: The last domain evaluates the competence of the examinees in the following:

• Describing the purpose and value of activities of the Management of Organizational Changes
• Utilizing the relevant tools and techniques of the Management of Organizational Changes to support improvement in a specific given context
• Describing the role and impact of the Management of Organizational Changes in successful improvement
• Applying knowledge of the Management of Organizational Changes when planning and implementing improvements

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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The ITIL Practitioner test checks the applicants’ knowledge of the processes of adopting and adapting the ITIL framework in supporting the organization’s business objectives. Moreover, it assesses the competence of the individuals in the ITIL language. It is also important to have proficiency in translating and using this language in practice. In addition, this certification exam focuses on the CSI approach as a method of structuring improvement initiatives in any company. It also covers three core areas that are critical to improvement initiatives’ success. These include measurement & metrics, communication, and management of organizational changes.