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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Introduction to IT Service Management | - Value creation through services - Concepts of service and service management |
| ISO/IEC 20000 Framework | - Service Management System (SMS) - Structure and requirements of ISO/IEC 20000 |
| Service Level and Supplier Management | - Supplier and external service management - Service Level Agreements (SLA) |
| Continual Improvement | - Service improvement practices - PDCA cycle (Plan-Do-Check-Act) |
| Service Management Processes | - Configuration management - Problem management - Incident and service request management - Change management - Release and deployment management |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?
A) 変更管理
B) 問題管理
C) ITサービスの財務管理
D) 可用性管理
2. 新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?
A) IT サービス継続性管理
B) キャパシティ管理財務
C) IT サービスの管理
D) 可用性管理
3. 規格の文脈において、「適合」という用語は何を表しますか?
A) 監査不適合報告書と再監査報告書との調整
B) 要件への準拠
C) サプライヤー認証の検証
D) 認定機関による品質マネジメントシステム認証
4. ISO/IEC 20000 の目的は何ですか?
A) 統合プロセスアプローチの採用を促進する
B) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
C) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
D) IT ガバナンスの導入を促進するため
5. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?
A) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。
B) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
C) 文書は監査の目的で少なくとも 5 年間保存する必要があります。
D) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
