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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Topic 2: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 3: Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Topic 4: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 5: Foundations of Organizational Behavior | - Individual behavior in organizations - Definition and scope of organizational behavior - Work attitudes and job satisfaction |
| Topic 6: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 7: Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Topic 8: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. How can an organization transmit its culture to its employees?
A) By creating and repeating ritualistic activities
B) By studying employee gripes and complaints
C) By requiring employees to memorize the mission statement
D) By influencing the balance of cultural backgrounds of employees
2. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
A) Give group rewards rather than individual rewards
B) Establish more rigid role definition for group members
C) Give individual rewards rather than group rewards
D) Have the group avoid competition with other groups
3. How can an organization transmit its culture to its employees?
A) By creating and repeating ritualistic activities
B) By studying employee gripes and complaints
C) By requiring employees to memorize the mission statement
D) By influencing the balance of cultural backgrounds of employees
4. What are two of the three forces that play a particularly important role in sustaining an organization's culture?
A) Personal background of key employees and socialization process
B) Actions of top management and socialization process
C) Personal background of key employees and selection process
D) Actions of top management and employee education level
5. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?
A) Specificity and feedback
B) Specificity and encouragement
C) Direction and challenge
D) Challenge and encouragement
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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Xaviera 
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Jo 
Mirabelle 
Dorothy 
Heather 
Verne 
Howar 
Barbara 
Thomas 
