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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
| Decisioning Fundamentals | - Customer 360 and contextual decisioning - Decision management concepts |
| Next-Best-Action Designer | - NBA Designer configuration - Action prioritization and proposition management |
| Real-time Decisioning | - Real-time customer interaction handling - Event-driven decision strategies |
| Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Arbitration and Strategy Execution | - Arbitration rules and prioritization logic - Real-time container execution |
| Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add a decision table to a decision strategy and pass the credit score as the parameter.
- B. Add the risk segmentation rules in the Results tab of the scorecard rule.
- C. Add a decision table to a decision strategy and reference it in the scorecard component.
- D. Add three contact policies that correspond to the three risk segments.
Correct Answer: D 🗳️
In Pega Customer Decision Hub, the characteristics of an action are defined by using
- A. logos
- B. properties
- C. plain text
- D. banners
Correct Answer: B 🗳️
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Change the cutoff value in the results tab of the scorecard decision component
- B. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
- C. Change the cutoff value in the results tab of the scorecard model
- D. Map the score value in the decision strategy to "<=200".
Correct Answer: C 🗳️
DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Correct Answer:
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Ensure that the propensity is enabled in Arbitration tab.
- B. Create an adaptive model rule at the Issue-level.
- C. Create a prioritization decision strategy at the Group-level.
- D. Enable an action value in the prioritization formula.
Correct Answer: D 🗳️
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