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WGU Principles-of-Management Exam Syllabus Topics:

Section	Weight	Objectives
Controlling & Quality Management	20%	- Control Process 1. Establishing standards and measuring performance 2. Corrective action and feedback loops - Operations & Quality Control 1. Total Quality Management (TQM) 2. Balanced scorecard and performance metrics
Organizing & Organizational Structure	20%	- Organizational Design 1. Mechanistic vs organic structures 2. Team-based and matrix structures 3. Departmentalization and authority - Human Resource Management 1. Legal and ethical HR considerations 2. Staffing, training, and performance management
Ethics, Social Responsibility & Change Management	15%	- Ethics & Corporate Social Responsibility 1. Stakeholder management and sustainability 2. Ethical decision-making frameworks - Managing Change & Innovation 1. Organizational development and innovation 2. Forces and resistance to change
Leading & Motivation	25%	- Leadership Theories & Styles 1. Trait, behavioral, and contingency theories 2. Transformational vs transactional leadership - Motivation & Communication 1. Maslow, Herzberg, Expectancy theory 2. Conflict resolution and team dynamics 3. Interpersonal and organizational communication
Planning & Strategic Management	20%	- Foundations of Planning 1. SWOT analysis and strategic formulation 2. Strategic, tactical, and operational planning 3. Mission, vision, and goals - Decision Making 1. Group decision-making techniques 2. Rational and bounded rationality models

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question #1

An executive arrived in a country and was instructed to take the "lift" to the second floor. The executive did not understand the meaning of "lift." Which type of cross-cultural communication barrier is this? Choose 1 answer

A. Barrier caused by differences among perceptions
B. Barrier caused by semantics
C. Barrier caused by relativism
D. Barrier caused by tone differences

Reveal Solution Discussion 0

Correct Answer: B 🗳️