Nokia SDM_2002001030 pass test : SDM Certification - PS NSOP

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

Question 1

What is the right timing to review the costs in a subcontractor contract?

A. When there is a change in the scope.
B. Only when the Customer pushes NSN to reduce costs.
C. Periodically or when Customer asks for price revisions.
D. When the contractor shows a bad performance.

Question 2

You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?

A. Clearly defined SLA's and SOR with achievable MTBF KPI commitments.
B. Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
C. Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
D. Clearly defined SOR with customer written into the contract.

Question 3

According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A. SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
B. SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
C. A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
D. A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.

Question 4

What is the advantage of centralizing as much of the Network Operations as possible?

A. To realize the MOST economic and efficient organization by reducing staff costs and providing faster response times regarding problems and changes.
B. To create a center in which the MOST expert personnel can cooperate to improve the Network Management activity.
C. To realize the MOST economic and efficient organization by reducing the number of Trouble Tickets.
D. To improve the Fault Resolution Time.

Question 5

You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A. Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
B. Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
C. Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
D. Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.

Solutions: