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Certification Path
The Apple Service Fundamentals certification path includes only one SVC-16A certification exam.
For more info visit:
Reference: https://support.apple.com/en-us/HT205737
Apple SVC-16A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ESD Precautions | 20% | - Electrostatic discharge principles - ESD-safe work environment - Proper grounding and protection |
| Topic 2: Safety | 20% | - Battery handling and safety guidelines - Tool and equipment safety - Electrical and mechanical safety |
| Topic 3: Customer Experience | 20% | - Service process and support workflow - Understanding customer expectations - Communication and professional conduct |
| Topic 4: Basic Troubleshooting | 20% | - Networking and connectivity basics - Systematic troubleshooting methodology - Hardware and software issue identification - iOS, iPadOS, and macOS fundamentals |
| Topic 5: Service and Documentation | 20% | - Using Apple service manuals and resources - Proper documentation and reporting - Parts management and warranty policies |
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