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Oracle Fusion CRM: Sales 2014 Implementation Essentials Sample Questions:

1. Your company currently uses a legacy system, and has a 1:M relationship between opportunity and contacts. Now that your company has purchased Oracle Fusion CRM, you have been asked to import the legacy data.
How should the flat file be arranged in order to successfully import all of the legacy data into oracle Fusion CRM?

A) Create a data set for each contact and include them on different lines; the opportunity data should be included at the beginning of each line.
B) Create a data set for each contact and include them all on the same opportunity line.
C) 1:M relationships cannot be directly imported into Oracle Fusion CRM.
D) Create a data set for each contact and include them on different lines; the opportunity data should be included only for the primary contact.
E) Each set of contact data should be imported from a separate flat file

2. Your organization has two service lines across three continents: one for tech companies and another for oil and gas companies. The oil and gas service primarily supports two categories, each of which will require different technical knowledge.
Identify the three territory dimensions that need to be used for an optimal territory definition.

A) Customer Size
B) Geography
C) Industry
D) Product
E) Account

3. What is the purpose of Interaction records?

A) To capture detailed notes about a customer
B) To capture follow-up items with a customer
C) To capture communication with a customer
D) To capture upcoming appointments with a customer
E) To escalate internal resource collaboration issues

4. What feature in sales forecast allows salespeople to manually include or exclude a revenue or item forecast item from the sales forecast?

A) Territory Re-alignment
B) Forecast Criteria Override
C) Forecast Criteria Rollup
D) Forecast metric
E) Forecast Explicit Update

5. Why are organization size, Industry, and classifications significant on a account?

A) They are factors in determining if a customer is a customer is a prospect or a sales account.
B) These three attributes set the account profile.
C) They are factors in determining a customer rating.
D) They are Territory dimensions and can be used for assigning accounts.

Solutions: