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Cisco 350-030 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Cisco Unified Communications Manager (CUCM) | 25% | - Device Registration and Configuration - Dial Plan and Call Routing - Media Resources and Call Features - Redundancy and High Availability |
| Topic 2: Contact Center and Troubleshooting | 10% | - Cisco Unified CCX - End-to-End Troubleshooting |
| Topic 3: Unified Messaging and Presence | 15% | - Cisco Unity Express - Presence and Instant Messaging - Cisco Unity Connection |
| Topic 4: Telephony Protocols | 20% | - SCCP, MGCP, SIP, H.323 - Analog and Digital Signaling - Dial Peers and Digit Manipulation - RTP, cRTP, Codecs |
| Topic 5: Gateways and Unified Border Element | 15% | - Protocol Interworking - Voice Gateway Configuration - Cisco Unified Border Element (CUBE) |
| Topic 6: Infrastructure Protocols | 15% | - Troubleshooting Infrastructure Protocols - Power over Ethernet, Voice/Data VLANs - DNS, TFTP, NTP, DHCP - QoS and Bandwidth Management |
Cisco CCIE Voice Written Sample Questions:
1. Refer to the exhibit.
Which three header fields do not change for the duration of this call using SIP? (Choose three.)
A) Call-ID:
B) From tag
C) To tag
D) request URI
E) Contact:
F) transaction ID in the Viheader
2. Cisco Unified Communications Manager generates different types of alarms to indicate system- or process-related problems. "Code Yellow" is one of these alarms. Which of these system or process exceptions will trigger a Code Yellow alarm on Cisco Unified Communications Manager?
A) when a database replication problem arises
B) when there is a memory leak
C) when calls are throttled because of an unacceptably high delay in call handling
D) when a hard drive fails
E) when the Cisco Unified Communications Manager application generates a core dump
3. When a call arrives from the PSTN on a Cisco IOS MGCP PRI gateway that is registered to Cisco Unified Communications Manager, destined to an IP phone directory number with a partition that is not reachable by the MGCP gateway calling search space, which event will take place?
A) Cisco Unified Communications Manager will disconnect the call with a Q.931 cause of "Unallocated (Unassigned) Number".
B) Cisco Unified Communications Manager will disconnect the call with an MGCP DLCX message.
C) Cisco Unified Communications Manager will send the call to the Call Forward Busy destination that is configured on the IP phone.
D) Cisco Unified Communications Manager will disconnect the call with a Q.931 cause of "No Route To Destination".
E) Cisco Unified Communications Manager will disconnect the call with a cause code of 420, which means "Bad Extension".
4. Which two statements about the Agent Email feature on Cisco Unified Contact Center Express are correct? (Choose two.)
A) This feature supports IMAPv4, POP3, and SMTP email protocols.
B) An email-capable agent can receive both an incoming call and email at the same time.
C) All email routing rules are configured at the Cisco Unified Contact Center Express Administration web interface.
D) An agent can use either Cisco Agent Desktop or Cisco Agent Desktop-Browser Edition to answer the email.
E) To make an agent email capable, assign the agent to an email CSQ.
5. Refer to the exhibit.
In this 802.1Q tagged Ethernet frame, which block of bits, labeled A, B, C, and D, is used as VID?
A) C
B) B
C) A
D) D
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B,E | Question # 5 Answer: D |




