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Avaya 6202-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Multimedia Contact Center (CCMM) Implementation | 16% | - Email, chat and web contact channel configuration
|
| Topic 2: End-to-End Server Installation & Upgrade Procedures | 26% | - Sequential multi-server installation workflow
|
| Topic 3: Contact Center Core Configuration & Agent Environment Setup | 24% | - Call Routing, Skill Groups and Agent Partitioning
|
| Topic 4: Avaya Aura Contact Center Core System Architecture | 22% | - Hardware & Operating System Deployment Prerequisites
|
| Topic 5: Post-Implementation Validation, Troubleshooting & Maintenance | 12% | - System test call flows and contact handling validation
|
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