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Nortel 920-163 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Manager RIs.6.0 Fundamentals | - System architecture overview
|
| Maintenance and Optimization | - Optimization strategies
|
| Technical Support and Troubleshooting | - System diagnostics
|
| Contact Center Operations | - Agent and supervisor tools
|
Enid 
Cynthia 
Wendell 
Daniel 
Owen 
Erin 
Abner 
Moses 
Marina 
Levi 
Abel 
Bartley 
Elva 
Morton 
Bradley 
Lynn 
Godfery 
