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Nortel 920-453 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CallPilot Architecture & Overview | 20% | - Unified messaging concepts and features - Integration with CS1000 and PBX systems - System components and hardware platforms |
| Topic 2: Installation & Commissioning | 25% | - Initial system setup and verification - Software installation and configuration - Pre-installation requirements and planning - Network connectivity and IP configuration |
| Topic 3: Advanced Features & Integration | 10% | - Security and access control - Email integration and MAPI/IMAP configuration - Web-based administration and access |
| Topic 4: System Administration & Configuration | 25% | - System parameters and preferences - Voice messaging and unified messaging setup - Class of Service and feature assignment - Mailbox administration and user management |
| Topic 5: Maintenance & Troubleshooting | 20% | - System monitoring and health checks - Backup and restore procedures - Log analysis and diagnostic tools - Common faults and resolution methods |
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