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EXIN ITIL Foundation Sample Questions:

1. What is the BEST description of a change proposal?

A) An RFC that must be implemented as soon as possible
B) An authorised change submitted to release and deployment
C) A justification for a change with significant cost or risk
D) Any request for change (RFC. submitted to change management

2. What should the IT service continuity process primarily support?

A) All the services in the service portfolio
B) Business continuity strategy
C) Critical IT processes
D) Mission critical services at peak business periods

3. Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
B) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
D) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

4. A process owner is responsible for which of the following?
1 . Defining the process strategy
2 . Assisting with process design
3 . Improving the process
4 . Performing all activities involved in a process

A) 1, 2 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 2, 3 and 4 only

5. Which one of the following activities does application management perform?

A) Agreeing the service levels for the service supported by the application
B) Ensuring that the required functionality is available to achieve the required business outcome
C) Defining where the vendor of an application should be located
D) Deciding who the vendor of storage devices will be

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