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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| AI and Arbitration | - Action arbitration - Action prioritization with AI - Prioritize actions with business levers |
| Engagement Policies | - Define customer engagement policies - Create an engagement strategy |
| Channels | - Send offer emails - Create a real-time container - Share action details with third-party distributors - Real-time containers |
| Business Agility for One-to-One Customer Engagement | - Agility in a customer engagement project - Building your business operations team - Change request types - Life cycle of a change request - Launching a new offer on web - Updating existing actions - Change management process - Implementing business changes using Revision Manager |
| Next-Best-Action Concepts | - Define the starting population - Optimize the customer value in the contact center - Optimize the next-best-action strategy - Essentials of always-on outbound - One-to-one customer engagement |
| Contact Policy and Volume Constraints | - Limit action volume on outbound - Avoid overexposure of actions - Avoid overexposure of actions on outbound |
| Actions and Treatments | - Define and manage customer actions - Present a single offer on the web - Define an action for outbound |
| Decision Strategies | - Create and understand decision strategies - Create engagement strategies using customer credit score - Create eligibility rules using customer risk segments |
