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Nokia SDM Certification - CARE Sample Questions:

1. Which transaction in SAP triggers the cost of work by an external supplier?

A) Setting the value to the Purchase Order.
B) Goods Receipt of the Purchase Order.
C) Vendor item quantity update.
D) Booking the supplier invoice.

2. When does the Care phase start?

A) When the network, sub-network or deliverables get Customer final acceptance.
B) When the project phase is completed.
C) When the Care Plan has been accepted by the Customer.
D) When the Account Manager receives the final payment from the Customer.

3. The customer is opening a trouble ticket because the product they bought doesn't have a feature considered important to them. What does the Care Program Manager have to do?

A) Inform Customer that commercial team will clarify their request and close the ticket, then contact the relevant business line and ask for the new feature.
B) Contact the relevant business line and ask for the new feature and inform the Customer that they have the right to open tickets for any request related to delivered equipment.
C) Explain to Customer that the requested feature is not part of contractually agreed deliverables in Care, hand the request over to relevant SSM, AM or CT Head, inform Customer that commercial team will clarify their request and close the ticket.
D) Treat it as a normal case.

4. How do you prove that you are in control of your financial processes?

A) You can always explain the deviations.
B) You do not exceed the cost base-line for the half-year.
C) You delegate completely to F&C.
D) There are no big deviations between forecast and actual.

5. Is it possible to see the sales revenue for a month in your financial report, even if an invoice has not been sent to the customer?

A) No, because this is not SOX compliant.
B) Yes, because F&C accrue or defer the revenue from the sale.
C) Yes, because the invoice is generated automatically.
D) No, because sales are always recorded when the customer invoice is sent.

Solutions: