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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Customer success and solution delivery - Sales Cloud implementation strategies |
| Topic 3: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Topic 4: Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Topic 5: Account and Contact Management | 12% | - Contact management best practices - Account hierarchy and relationships |
| Topic 6: Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.
Which solution should the consultant recommend?
A) Import the list as new Leads and map the Campaign during import.
B) Import the prospects as Contacts and assign them to Accounts.
C) Import the list as new Leads and update the Lead Source to "Purchased Lead".
2. Cloud Kicks (CK) has hired a consultant to help enhance its current Salesforce implementation.
What should the consultant do first to help CK meet its business requirements?
A) Define the solution.
B) Design the architecture.
C) Conduct discovery sessions.
3. Cloud Kicks is running a campaign for the Shoe of the Month club. Sales management wants to use Campaign Influence features with Opportunities to attribute a percentage of success to Influential campaigns.
Which feature will allow for revenue share with standard and custom attribution models?
A) Create a reporting snapshot for Campaign Influence.
B) Create a formula field to track Campaign Influence.
C) Customizable Campaign Influence for reporting.
4. After Cloud Kicks implemented Sales Cloud Einstein, a consultant realizes they are unable to activate all of the features.
Which step should the consultant take to troubleshoot the issue?
A) Reconfigure the Einstein Lead Scoring app.
B) Confirm users have the feature license assigned.
C) Check the Sales Insights Integration User profile configuration.
5. Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost.
What is the most efficient way for a consultant to meet this requirement?
A) Create a new custom object and automation to track competitors.
B) Create a Competitors channel in Slack to share insights and stories.
C) Create a new custom field on the Opportunity object.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |




