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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Design | 60% | - Product Catalog Design
|
| Topic 2: Discovery | 24% | - Architecture Assessment
|
| Topic 3: Delivery | 16% | - Implementation
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
ABC cloud is using communication cloud ' s order Management for the provision and activations of service.
As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.
- A. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
- B. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
- C. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
- D. Configure GET ERP order callout task straight after the callout task that create an order in ERP.
Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
Correct Answer: A 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
- A. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
- B. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
- C. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration - D. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Utilize out of the box order split functionality to submit individual products to order management
Correct Answer: A 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
A communications company wants to improve their quote to order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience. What approach should a Consultant take during planning to ensure optimal development and time to market?
- A. Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.
- B. UX experience is the most important. Fully design and validate the UX before designing the integration step.
- C. Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.
- D. Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.
Correct Answer: D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost. What are the two option to achieve the expectation?
- A. Harmonize their business plan to reduce the complexity
- B. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- C. Handle the complex business processes manually outside the IT landscape.
- D. Access the entire architecture to identify application that can be decommission.
Correct Answer: A,D 🗳️
UT current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems. UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
- B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
- C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- D. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
Correct Answer: D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
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