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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Planning and Implementation | - Roles, responsibilities, and governance - Establishing SMS implementation plan |
| Service Management System (SMS) Fundamentals | - Scope and application of IT service management system - ISO/IEC 20000 standard structure and principles |
| Performance Evaluation and Improvement | - Monitoring, measurement, and reporting - Continual service improvement (CSI) |
| Service Lifecycle Processes | - Service design, transition, and operation - Service delivery and control processes |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Question 1
Texas H&H Inc. decided to assign an internal expert for their forensic analysis. Is this acceptable? Refer lo scenario 7.
A. Yes. hiring an external expert for forensic analysis Is a requirement of the standard
B. Yes. forensic analysis can be done by cither an internal or external expert
C. No. the company's forensic analysis should be based on the conclusion of Its cloud storage provide investigation
Question 2
What risk treatment option has Company A Implemented If it has decided not to collect information from users so that It is not necessary to implement information security controls?
A. Risk retention
B. Risk modification
C. Risk avoidance
Question 3
Which approach should organizations use to implement an ISMS based on ISO/IEC 27001?
A. Any approach that enables the ISMS implementation within the 12month period
B. Only the approach provided by the standard
C. An approach that is suitable for organization's scope
Question 4
Based on scenario 5. Socket Inc. decided to assign users lo a separate network when accessing cloud storage tiles. What does this ensure?
A. Elimination of risks related to the use of cloud storage services
B. Belter security when using cloud storage files
C. Creation of backup copies of files
Question 5
Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determined that this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on the scenario above, answer the following question:
What led Operaze to implement the ISMS?
A. Identification of assets
B. Identification of vulnerabilities
C. Identification of threats
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |




