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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Network Design | - Network considerations
|
| Topic 2: Solution Design Principles | - Customer requirements analysis
|
| Topic 3: Collaboration and Unified Communications | - Avaya collaboration tools
|
| Topic 4: Avaya Midsize Solution Fundamentals | - Avaya IP Office architecture overview
|
Avaya Midsize Solution Design Sample Questions:
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming trunk must be digital and the outgoing can be analog or digital.
- B. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
- C. The incoming and outgoing trunk can be analog or digital.
- D. The incoming and outgoing trunk must be digital.
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya one-X Mobile Preferred
- B. Avaya Communicator for Web
- C. IP Office Web Client
- D. Avaya IX Workplace Web Client
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- B. To IP Office and anchored In IP Office: A-6
- C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
- D. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
- A. Add a second Portwell SBCE to provide High Availability (HA).
- B. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
- C. Add an E1 or T1 line with a combo card.
- D. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?
- A. 450
- B. 250
- C. 350
- D. 150
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