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Avaya Workforce Engagement Support Certified Sample Questions:

1. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Servers role
B) Site servers
C) Security settings
D) Enterprise Settings

2. Which statement about archive database Service role Configuration is true?

A) You can create database targets in Recorder Manager
B) You can change database targets in Enterprise Manager
C) You can change database targets in Recorder Manager
D) You can add multiple archive database targets

3. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A) Back Office - Item Tracking
B) ACRA
C) Enable Named Employees Unit of Measure
D) AWFO
E) Avaya

4. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Confirm Services are running
B) Check data fragmentation
C) Consider loading trends.
D) Perform Database backups
E) Check active alarms

5. A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)

A) ScreenCapture.exe
B) Wcapwlistener.exe
C) WCapW32.exe
D) ScreenRecorder.exe

Solutions: