BBPSD Customer Service : CSFX

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Multitasking is:

A) Doing more than one task at a time.
B) Doing things in sequence.
C) Only for people in busy jobs.
D) Doing one task and then doing another.

2. There are a number of important events in customer interactions. These are called:

A) Critical moments.
B) Important customer events.
C) Key customer exchanges.
D) Key interactions.

3. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Analytical type.
B) Assertive type.
C) Aware type.
D) Authoritative type.

4. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a

A) Unknown shopper.
B) Mystery shopper.
C) Secret shopper.
D) Shopping experience tester.

5. An undifferentiated targeting strategy is used when a product or service has:

A) Not been differentiated in the market place.
B) More than one customer segment.
C) Been selected been specially developed for a particular market segment.
D) No price difference attached to it.

Solutions: