EXIN ISO / IEC 20000 Foundation : ISO20KF

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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

Question 1

What triggers a re-test of the Availability and Service Continuity plans?

A. a major disaster having occurred
B. six months having passed since the last test
C. a major change to the business environment
D. significant periods of unplanned non-availability

Question 2

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

A. a major Incident
B. a formal closure of services
C. an identified Problem
D. a Service Level Agreement failure

Question 3

What level of Capacity is targeted by Capacity Management?

A. sufficient Capacity to meet current demands only
B. sufficient Capacity to meet agreed current and future demands
C. sufficient Capacity to meet all development and operational requirements
D. sufficient Capacity to meet all current and future demands

Question 4

Which one of the following standards is concerned primarily with security?

A. ISO/IEC 27001
B. ISO/IEC 20000
C. ISO 9001
D. ISO/IEC 15504

Question 5

An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient Capacity to meet the current and future agreed demands of the Customer's business needs. What document is produced to support this objective?

A. Availability Plan
B. Service Management Plan
C. Capacity Plan
D. Business Resource Plan

Solutions: