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EXIN ITIL - Foundation : ITILFND

ITILFND actual test
  • Exam Code: ITILFND
  • Exam Name: ITIL - Foundation
  • Updated: Aug 31, 2026
  • Q & A: 325 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $59.99  

About EXIN ITIL - Foundation : ITILFND Exam

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How to book the ITIL Foundation Exam

These are following steps for registering the ITIL Foundation exam. Step 1: Visit Visit to Pearson VUE Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for ITIL Foundation Exam Certifications Exam Step 4: Select Date, time and confirm with payment method

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Conclusion

Ever since its inception, ITIL has continued to bring transformation in how IT-based businesses provide service to their customers even as they seek to keep being aware of the business needs. The best practices associated with ITIL are responsible for how organizations are managing their IT assets, offer improved customer service, cut cost, enhance internal communication, and more. Therefore, the ITILFND exam is a necessity for those who wish to flourish in this field by helping the organizations they work for utilize the ITIL methodology.

ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:

  • • Process owner;• Process manager;• Process practitioner.

ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.

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EXIN ITILFND Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: The ITIL Service Value System16%- Service Value System Components
  • 1. Practices
  • 2. Continual Improvement
  • 3. Governance
  • 4. Service Value Chain
  • 5. Guiding Principles
Topic 2: The Service Value Chain10%- Service Value Chain Activities
  • 1. Obtain/Build
  • 2. Design and Transition
  • 3. Improve
  • 4. Deliver and Support
  • 5. Engage
  • 6. Plan
Topic 3: The Four Dimensions of Service Management8%- Four Dimensions
  • 1. Value Streams and Processes
  • 2. Information and Technology
  • 3. Partners and Suppliers
  • 4. Organizations and People
Topic 4: Key Concepts of Service Management22%- Service Management Concepts
  • 1. Value and Value Co-Creation
  • 2. Outcomes, Costs and Risks
  • 3. Service Relationships
  • 4. Products and Services
  • 5. Organizations, Service Providers, Service Consumers and Stakeholders
Topic 5: ITIL Practices29%- Key Practices
  • 1. Information Security Management
  • 2. Supplier Management
  • 3. Continual Improvement
  • 4. Change Enablement
  • 5. Service Configuration Management
  • 6. Service Desk
  • 7. Incident Management
  • 8. Problem Management
  • 9. Service Level Management
  • 10. Release Management
  • 11. IT Asset Management
  • 12. Deployment Management
  • 13. Relationship Management
  • 14. Monitoring and Event Management
Topic 6: ITIL Guiding Principles15%- Guiding Principles
  • 1. Focus on Value
  • 2. Start Where You Are
  • 3. Optimize and Automate
  • 4. Keep It Simple and Practical
  • 5. Think and Work Holistically
  • 6. Progress Iteratively with Feedback
  • 7. Collaborate and Promote Visibility

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