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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
| Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)
A. Keep up to date on all channel naming conventions to accurately process requests.
B. Appoint other members of their workspace to help with the workload.
C. Create a process for channel requests.
D. Prepare for a decrease in workload since channel requests will need to be processed less frequently.
Question 2
You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)
A. Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
B. Add important channels to your workspace's default channels.
C. Train managers to add their new hires to the important channels as part of the new employee onboarding process.
D. Create a workflow that sends a welcome message promoting the most important channels within your company to new users.
Question 3
You're the Primary Owner of your company's Slack Enterprise Grid org, managing a specific workspace.
What is the minimum role needed to accomplish workspace-level actions (such as changing settings, managing members)?
A. Org Admin
B. Workspace Owner
C. Roles Admin
D. Workspace Admin
Question 4
Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages because public channel message retention settings are set to delete messages after 20 days.
The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?
A. Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created
B. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels
C. Changing the workspace's message retention and deletion policy for all channels and direct messages to
"Keep Everything" and allowing everyone to create channels
D. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only
Question 5
What are two reasons why a company would be interested in using SAML single sign-on (SSO) to authenticate its users on Slack?
(Select the TWO best answers.)
A. It is a standard security feature that is available on all of Slack's paid plans.
B. It allows employees to use the same login credentials they already use for other applications.
C. It replaces the need for your admins to have to set up an identity provider (IdP) for Slack.
D. It allows your organization to control the encryption keys to your users' data within Slack.
E. It gives organizations more control over their security policies, including password format requirements.
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: B,E |




