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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
| Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A) By assigning permission for approval, all relevant objects appear on the Journal ready for action
B) Business rules are necessary for activating the approval necessity in a company
C) It is possible to change amount/quantity of efforts prior to approval
D) Purchase orders are approved when all materials are approved
2. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
A) This feature does not help with automatic time recording
B) With this feature the dispatcher will see in the planning board in which step the technician currently is
C) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
3. Which Checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.
A) Formula
B) iSignature
C) File Library
D) Status
E) Picker
4. You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDAMATERIAL object type? Choose Two correct answers.
A) Create
B) Delete
C) Update
D) Read
5. Which tool is recommended by Core systems for presenting your Android and iPhone mobile screen on a desktop computer? Choose the correct answer.
A) Mirroring360
B) AirPlay
C) Chrome Cast
D) Facetime
E) ActiveX
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A,B | Question # 3 Answer: B,D,E | Question # 4 Answer: C,D | Question # 5 Answer: A |




