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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 2: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 3: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 4: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 5: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 6: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 7: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 8: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 9: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
SAP Certified - SAP Field Service Management Sample Questions:
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
- A. Marketing and sales process
- B. IT and HR integration
- C. Customer satisfaction levels
- D. Vision and execution
Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. Integrated toolchain
- B. Customer loyalty programs
- C. Best marketing practices
- D. Expert guidance
- E. Standardized framework
In which cases can assignment duration prediction be used?
There are two correct answers.
- A. When doing manual scheduling
- B. When creating efforts
- C. When using the planning widget
- D. When using best matching technician
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
- A. False
- B. True
What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. New Customer Acquisition System
- B. Integrated Toolchain
- C. Business Marketing Strategy
- D. Expert Guidance
- E. Standardized Framework
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