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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Topic 2: Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| Topic 3: Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| Topic 4: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Topic 5: Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
- A. HP Support Center
- B. HP Cirrus
- C. HP Cross Sell Solution
- D. HP Sales Central
Correct Answer: D 🗳️
Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
- A. HP Services allows you to avoid unexpected costs after the base warranty expires.
- B. HP products are less likely to need repairs if HP professionals are monitoring them.
- C. Replacement of HP products costs less if customers only use HP devices.
- D. HP Services makes it so you do not have to worry about access to spare parts.
- E. HP Services removes the burden on your IT team so they can focus on the core business tasks.
Correct Answer: A,C,D 🗳️
With Next Business Day Onsite, what happens if remote support is not possible for the customer?
- A. An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
- B. An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
- C. An authorized HP services technician arrives to repair the device onsite on the next business day.
- D. An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
Correct Answer: A 🗳️
Why does investing in HP Services matter to your customers?
- A. earn money on rebates
- B. help reduce the impact of downtime and maximize employee productivity
- C. give customers incremental discounts on accessories
- D. resell HP Services
Correct Answer: B 🗳️
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