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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following are aspects of Service Design?
1. Architectures
2. Technology
3. Service Management processes
4. Metrics

A) 1 only
B) 1, 2 and 4 only
C) All of the above
D) 2 and 3 only

2. Which of the following is NOT an example of a Service Provider Type?

A) External service provider
B) Internal service provider
C) Third-party provider
D) Shared services unit

3. Within Service Design, what is the key output handed over to Service Transition?

A) Service Design Package
B) Service Portfolio Design
C) Measurement, methods and metrics
D) Process definitions

4. Which of the following is one of the PRIMARY objectives of Service Strategy?

A) To design and build processes that will meet business needs
B) To provide detailed specifications for the design of IT services
C) To transform Service Management into a strategic asset
D) To underscore the importance of services in the global economy

5. Which of the following is NOT the responsibility of the Service Catalogue Manager?

A) Ensuring that information in the Service Catalogue is consistent with information in the
Service Portfolio
B) Ensuring that information within the Service Pipeline is accurate
C) Ensuring that all operational services are recorded in the Service Catalogue
D) Ensuring that information in the Service Catalogue is accurate

Solutions: