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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following are the two primary elements that create value for customers?

A) Resources and capabilities
B) Value on investment (VOI) and return on investment (ROI)
C) Service requirements and warranty
D) Customer and user satisfaction

2. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service option
B) A service design package (SDP)
C) A service charter
D) A service transition package (STP)

3. Which process is responsible for ensuring that appropriate testing takes place?

A) Service level management
B) Release and deployment management
C) Service asset and configuration management
D) Knowledge management

4. Which process is responsible for providing the rights to use an IT service?

A) Incident management
B) Change management
C) Access management
D) Request fulfillment

5. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To proactively prevent all outages to IT services
B) To deliver and manage IT services at agreed levels to business users and customers
C) To design and build processes which will meet business needs
D) To decide how IT will engage with suppliers during the service lifecycle

Solutions: