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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Servicekonfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die [?] und die sie unterstützenden CIs verfügbar sind, wann und wo sie benötigt werden.

A) Fähigkeiten der Menschen
B) Konfiguration der Dienste
C) Beziehungen zu Lieferanten
D) Autorisierung von Änderungen

2. Was geschieht im Schritt „Haben wir es geschafft?“ des CSI-Ansatzes (Continuous Service Improvement)?

A) Prioritäten für Verbesserungen verstehen
B) Eine erste Basisbewertung
C) Die Erstellung eines detaillierten CSI-Plans
D) Überprüfung, ob Verbesserungsziele erreicht wurden

3. Für welche Praxis ist jeder in der Organisation verantwortlich?

A) Änderungskontrolle
B) Kontinuierliche Verbesserung
C) Problemmanagement
D) Service-Level-Management

4. Identifizieren Sie das fehlende Wort im folgenden Satz.
Die Verwendung von [?] sollte die Beobachtungen bei der Anwendung des Leitprinzips „Starten Sie dort, wo Sie sind“ unterstützen und nicht ersetzen.

A) Werkzeuge
B) Prozess
C) Pläne
D) Messung

5. Welche Vorgehensweise würde einem Benutzer helfen, Zugriff auf eine Anwendung zu erhalten, die er verwenden muss?

A) Aktivierung ändern
B) Serviceanforderungsverwaltung
C) Dienstkonfigurationsverwaltung
D) Service-Level-Management

Solutions: