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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Applications | 5% | - Evaluate and isolate application issues in OS X |
| Topic 2: Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Topic 3: Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Topic 4: Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Topic 5: Installation | 5% | - Evaluate and isolate OS X installation problems |
| Topic 6: Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Topic 7: Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Topic 8: Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| Topic 9: Networking | 5% | - Evaluate wired and wireless network connectivity problems - Configure and set up Apple wireless networks for client access |
| Topic 10: iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Topic 11: File System | 5% | - Evaluate and isolate file system problems |
| Topic 12: Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Topic 13: Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Topic 14: Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Topic 15: Time Machine | 5% | - Apply Apple-recommended troubleshooting procedures for Time Machine - Understand Time Machine features and benefits |
Apple OS X Yosemite Troubleshooting Sample Questions:
1. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A) Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.
B) Hold the Shift key at start up to Safe Boot.
C) Start the iMac to OS X Recovery and reinstall OS X
D) Hold Command-S to enter single-user mode, then mo
2. Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?
A) 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."
B) "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."
C) "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."
D) "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."
3. John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?
A) John will have to perform a manual check of his backup in order to confirm that the backup was successful.
B) There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
C) The computer is unusable while completing the first backup.
D) Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.
4. Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?
A) AirDrop does not support files larger than 5GB.
B) On the MacBook Air, Randall must first click "Don't see who you're looking for?'
C) OS X Yosemite cannot AirDrop with OS X Mountain Lion.
D) The iMac (Early 2009) does not support AirDrop.
5. How do you change permissions of a specific folder?
A) In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.
B) Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.
C) Control-click the folder and then click Change Permissions.
D) In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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