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HP Selling HP Business Service Management Solutions Sample Questions:

1. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Highlighting the customers' ITIL Service Management issues.
B) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
C) Identifying competitors who are engaging with the customers.
D) Identifying the customers' pain points and their associated compelling events or manifestations.

2. With which persona should a salesperson discuss HP Operations Analytics relating to the "no way to incorporate historical data for trend comparison and predictive insight" pain point?

A) director of performance testing
B) director of operations
C) director of mobile applications
D) director of applications monitoring

3. Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?

A) Connecting an IT management process with a business objective and a measureable benefit.
B) Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.
C) Evaluating the customer's budget for a BSM solution and providing a measureable benefit.
D) Illustrating similar customer success cases and determining which best matches the customer's priority need.

4. With which persona should a salesperson discuss HP Operations Bridge relating to "the lack of a proactive problem and change management process to avoid repeated incidents" pain point?

A) director of service management
B) director of operations
C) director of mobile applications
D) director of distributed systems

5. According to Gartner Research, which IT processes are vital when implementing a strongly integrated HP APM solution? (Select three.)

A) virtual tracking
B) service ticket automation
C) application discovery and dependency mapping
D) transaction profiling
E) user experience monitoring
F) storage usage

Solutions: