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HP Selling HP Printing and Computing Services Sample Questions:

1. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) safeguarding their business with limited or no IT staff
B) safeguarding mobile workers against accidental damage protection
C) the value of user advisory and premium services
D) online backup and antivirus protection

2. Which areas do the HP Care Pack services cover for consumers?

A) Configuration, Usage, and Care
B) Deployment, Usage, and Care
C) Care services only
D) Usage with HP Smart Friend only

3. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Preventative Maintenance Kit Replacement
B) Data Protection
C) Defective Media Retention
D) Premium Services

4. Which service protects from drops, spills, surges, and other mishaps?

A) Accidental Dammage Protection
B) Defective Media Retention
C) Remote Delete
D) Keep Safe

5. Which statement is true about Service Lines?

A) All Printer Services lines are available for consumers who buy contractual services
B) MG support covers all business levels for Printing Systems.
C) R4 Commercial support is only available to Small and Medium Business (SMB).
D) The MG computer support line is available for consumers

Solutions: