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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Phase des Problemmanagements umfasst die Analyse von Vorfällen, um nach Mustern und Trends zu suchen?

A) Fehlerkontrolle
B) Problemkontrolle
C) Problemidentifizierung
D) Überprüfung nach der Implementierung

2. Welcher Leitsatz empfiehlt die Eliminierung von Tätigkeiten, die nicht zur Wertschöpfung beitragen?

A) Zusammenarbeiten und Sichtbarkeit fördern
B) Halten Sie es einfach und praktisch
C) Optimieren und automatisieren
D) Beginnen Sie dort, wo Sie sind

3. Welche Aktivität ist Teil der „kontinuierlichen Verbesserungspraxis“?

A) Identifizierung der Ursache ungeplanter Dienstunterbrechungen.
B) Verbesserung der Beziehungen mit und zwischen Stakeholdern.
C) Bearbeitung von Lob und Beschwerden von Benutzern, um Verbesserungen zu identifizieren.
D) Priorisierung und Erstellung von Business Cases für Verbesserungsinitiativen.

4. Welche Art von Änderung wird am ehesten durch die Praxis des „Service Request Managements“ verwaltet?

A) Eine normale Änderung
B) Eine Notfalländerung
C) Eine Standardänderung
D) Eine Anwendungsänderung

5. Welche Aussage zum Ergebnis ist RICHTIG?

A) Ergebnisse nutzen Aktivitäten, um materielle oder immaterielle Leistungen zu erbringen
B) Ergebnisse hängen von den Leistungen ab, die einem Stakeholder Ergebnisse liefern
C) Ergebnisse geben den Servicekonsumenten Sicherheit hinsichtlich der Produkte oder Dienstleistungen
D) Ergebnisse helfen einem Servicekonsumenten, die Kosten einer bestimmten Aktivität einzuschätzen

Solutions: